Refund Policy

Last updated: October 28, 2026

This Refund Policy applies to all purchases of digital content made for Origin of the Guardians (the "Game"), including virtual currency (Diamonds), item bundles, battle passes and cosmetic items ("Digital Items"). By completing a purchase you agree to this policy. If anything here is unclear, contact us at [email protected] before you buy.

1. 14-day refund window

You may request a full refund within 14 days of the purchase date if the Digital Items you bought have not been used — that is, the purchased Diamonds have not been spent and the purchased items, pass or bundle have not been opened, claimed, equipped or activated.

2. When we always refund

Regardless of the 14-day window or usage, we will refund you in full if:

• you were charged but the Digital Items were never delivered to your account and we cannot deliver them;
• you were charged more than once for the same order (duplicate charge);
• the purchase was made without your authorization (for example, by someone using your payment method without permission);
• a technical fault on our side made the purchased content unusable and we cannot fix it within a reasonable time.

3. Non-refundable purchases

Except as described in section 2 or where required by law, we cannot refund:

• Diamonds that have already been spent, fully or partly;
• items, bundles, passes or rewards that have already been opened, claimed, equipped or activated;
• purchases made more than 14 days ago;
• accounts that were suspended or terminated for violating our Terms of Service (for example cheating or fraud);
• purchases made from a restricted territory, including Vietnam, where the Game is not offered (see section 2 of our Terms of Service). We do not provide payment support or refunds for such purchases.

If you received a refund, the related Digital Items (or an equivalent amount of Diamonds) will be removed from your account.

4. How to request a refund

1. Email [email protected] with the subject "Refund request".
2. Include your order number or receipt, the email used at checkout, your in-game player ID (shown in your profile), and the reason for the request.
3. We reply within 2 business days and decide on every request within 5 business days.

5. How refunds are paid

Approved refunds are returned to the original payment method used for the purchase. Depending on your bank or card issuer, the money normally appears within 5–10 business days after approval. We do not refund in cash, in Diamonds as a substitute for money, or to a different payment method.

6. Purchases through app stores

If you bought through Google Play or another app store, that store processes the payment and its own refund rules apply. Please request the refund from the store directly; we are happy to help if you contact us.

7. Chargebacks

Please contact us before opening a dispute with your bank — most problems are solved faster by email. If a chargeback is filed, the account involved may be temporarily restricted while the dispute is reviewed.

8. Your statutory rights

Nothing in this policy limits any rights you have under the consumer protection laws of your country.

9. Contact

Seller: Bui Tien Hiep, trading as "Origin of the Guardians"
Support: [email protected]